Customer success and program delivery for enterprise platforms. PMP. Retired U.S. Army Special Forces. Raleigh, NC.
Most recently at Booz Allen Hamilton on the VA's Benefits Integration Platform, where I was the customer-facing lead for onboarding program offices onto an enterprise Kafka/Confluent event platform: intake, approvals, service accounts, environments, and the monthly leadership reviews that kept it funded.
What I do
- Get customers from business goals to a running solution they own
- Stay ahead of program, technical, and adoption risk
- Translate between engineers and executives
Technical background Kafka and Confluent (platform onboarding), Palantir Gotham, AWS (Bedrock, Amazon Q), Jira, Confluence. AWS Certified AI Practitioner.