support-ops

A small, reusable eval framework for scoring AI classifiers: blind classification via Claude Code, confusion matrices, ordinal miss-direction, confusable-pattern trap audits.

Audit an exported help centre (Markdown or HTML folder, or a Zendesk Guide style CSV/JSON export) for stale articles, duplicate titles, orphan pages and internal links that point at deleted articles. Offline by default.

Frontend support operations dashboard with AI triage and SLA workflow UI

AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.

AI-powered customer service workstation for queue triage, reply recommendation, risk detection, and human handoff

Recompute first-response and resolution SLAs from a raw ticket CSV using your own business hours, holidays and per-priority targets, and see where the helpdesk dashboard number is wrong. CSV and Markdown breach reports included.

AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.

A real-time, AI-native support operations platform featuring automated ticket triage, intelligent response drafting via Google Gemini, and a live-updating workspace built with Next.js and Convex.

Scan a ticket export offline and cluster likely duplicate and repeat contacts (same requester, near-identical subject or body, inside a time window) into a human merge-review sheet. Never merges anything automatically.

Lint an exported Zendesk or Freshdesk macro library like code: broken or unknown placeholders, dead http links, references to deleted fields, near-duplicate titles and inactive macros, in one Markdown and CSV report.

Lint a shift roster CSV before you publish it: clopening shifts, overtime breaches, double bookings, uncovered required slots and unfair weekend distribution, in one clear report for ops and support team leads.

Gmail issue tracker that fetches unread threads, classifies them into categories, summarizes conversations, and stores results in Supabase and Excel for easy tracking.

Analyse a ticket export and expose tag sprawl: near-duplicate tags, one-off tags, dead tags and naming-convention violations, with a ready-to-apply merge plan that maps every messy tag to a canonical one.

Backend service for automated support ticket triage, confidence-based routing, and audit logging

Interactive evidence-first mispick verification workflow demo — 6 root causes, reactive spec-compare engine, decision tree, confidence meter, v1/v2 outputs. Portfolio demo using anonymized mock data.

n8n workflow that suggests a queue for support tickets and sends doubtful ones to a human. Synthetic demo with a pre-registered evaluation.

Interactive, rule-based portfolio demo of an AI-assisted call-note drafting workflow for customer support operations.

Your AI vendor reports 85% deflection. This audits what that number survives.

Comprehensive operations and customer experience skill merging Perplexity Computer's 5 CX skills with Claude Code's project management, scrum, file organization, and quality verification skills.

Read-only Salesforce case ops as MCP tools — auth delegated to the sf CLI, agent-composable support queries