Based in Chennai, India, I bridge the gap between robust IT operations and modern web development. With over 3 years of experience in enterprise technical support, SLA management, and incident resolution, I leverage my problem-solving mindset to build clean, efficient, and user-centric web applications.
- IT Operations & ITSM: 3+ years managing ticket lifecycles (JIRA/Freshservice), troubleshooting system/network access, and ensuring high customer satisfaction under strict SLAs.
- Full-Stack Web Development: Actively engineering applications using the MERN stack (MongoDB, Express.js, React, Node.js) alongside Vue.js and TypeScript.
- Analytical Mindset: Experienced in Root Cause Analysis (RCA), UAT support, and creating data-driven insights via Power BI.
| Category | Technologies / Tools |
|---|---|
| Frontend Development | HTML5, CSS3, JavaScript (ES6+), React.js, Vue.js, Bootstrap |
| Backend & Databases | Node.js, Express.js, MongoDB |
| ITSM & Analytics | JIRA, Freshservice, Power BI, MIS Reporting |
| Infrastructure Fundamentals | TCP/IP, DNS, DHCP, Access Management, Windows, macOS |
- 🔭 Currently Working On: EcoPulse AI Carbon Tracker — an AI-driven sustainability tracker built with TypeScript.
- 🌱 Learning & Sharpening: Advancing my backend architecture skills with Node.js and diving deeper into enterprise Vue.js structures.
- 🎯 Goal: Transitioning into Full-Stack / Support Engineer roles where I can combine my live-system troubleshooting skills with active code deployment.
- 📧 Email: parthibanaakash78@gmail.com
- 📍 Location: Chennai, Tamil Nadu, India
- 💼 LinkedIn: https://www.linkedin.com/in/parthiban-saravanan-b3b4381a8/