CallSentimentAnalysis

A machine learning application that performs sentiment analysis on customer support call audio using speech-to-text and natural language processing techniques in real time.

🚀 How to Run:

First download the pretrained distilBERT model from:

https://binusianorg-my.sharepoint.com/personal/andrew_winarto_binus_ac_id/_layouts/15/guestaccess.aspx?share=ElEltSkrV_JHkCOIMOb_llUBC5Z5HppezYes8unnu24tnQ&e=6FquEK

Put this trained model inside current folder then

To start the application, run:

python app.py

🎥 Demo Video

demo.mp4